9 May 2023
This accessibility statement applies to content published on app.onlinesurveys.jisc.ac.uk and onlinesurveys.jisc.ac.uk, otherwise known as Online Surveys.
This website application is run by Jisc. We want as many people as possible to be able to use this website application. For example, that means you should be able to:
- change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen
- navigate most of the website application using just a keyboard
- navigate most of the website application using speech recognition software
- listen to most of the website application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- interact with the site as we have selected colours, contrast profiles and fonts with accessibility in mind
- understand the website application text as we have tried to present it as simply as possible.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website application
We know some parts of this website application are not fully accessible:
- Some buttons are not unique or do not have labels, discernible text or accessible names
- Some lists contain non-list elements
- Some interactive controls are nested
- Some ARIA attributes do not confirm to valid roles.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact help@jisc.ac.uk.
Enforcement procedure
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
Jisc is committed to making this website application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Survey builder application (app.onlinesurveys.jisc.ac.uk)
Success Criterion 1.1.1: Non-text Content
- Some form controls do not have an accessible name. This does not meet WCAG 2.1 success criterion 1.1.1.
- Some buttons are without text. This does not meet WCAG 2.1 success criterion 1.1.1.
Success Criterion 1.3.1: Info and Relationships
- Some form controls are not associated with a text label. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some aria-describedby attribute refer to a missing element. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some headings do not have the correct order. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some aria-labelledby attribute refer to a missing element. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some aria-controls attribute refer to a missing element. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some table headers contain no text. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some inputs have an empty accessible name given by an empty associated label. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some LABEL elements are not associated to a form control. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some inputs have multiple LABEL elements associated with them. This does not meet WCAG 2.1 success criterion 1.3.1.
Success Criterion 1.3.5: Identify Input Purpose
- Some autocomplete attribute values are not valid. This does not meet WCAG 2.1 success criterion 1.3.5.
Success Criterion 1.4.3: Contrast (Minimum)
- Some elements do not have a specified foreground colour. This does not meet WCAG 2.1 success criterion 1.4.3.
- In some instances, there is not enough contrast between text and its background. This does not meet WCAG 2.1 success criterion 1.4.3.
Success Criterion 2.1.1: Keyboard
- Some div elements do not operate via keyboard. This does not meet WCAG 2.1 success criterion 2.1.1.
- Some button elements can not be operable via keyboard. This does not meet WCAG 2.1 success criterion 2.1.1.
Success Criterion 2.4.6: Headings and Labels
- Some buttons do not have an accessible name. This does not meet WCAG 2.1 success criterion 2.4.6.
Success Criterion 4.1.1: Parsing
- Some id attributes are used improperly for more than one entity. This does not meet WCAG 2.1 success criterion 4.1.1.
- Some buttons do not have an accessible name. This does not meet WCAG 2.1 success criterion 4.1.1.
- Some elements have an aria-describedby attribute but one or more elements within the pages are not present in order for them to have the correct relationship. This does not meet WCAG 2.1 success criterion 4.1.1.
- Some elements have an aria-labelledby attribute but one or more elements within the pages are not present in order for them to have the correct relationship. This does not meet WCAG 2.1 success criterion 4.1.1.
- Some elements have an aria-controls attribute but one or more elements within the pages are not present in order for them to have the correct relationship. This does not meet WCAG 2.1 success criterion 4.1.1.
- In some instances, the wrong markup has been used for nested lists. This does not meet WCAG 2.1 success criterion 4.1.1.
Success Criterion 4.1.2: Name, Role, Value
- In some instances, form control does not have an accessible name and its purpose cannot be conveyed by assistive technologies. This does not meet WCAG 2.1 success criterion 4.1.2.
Survey response application (app.onlinesurveys.jisc.ac.uk)
Success Criterion 1.1.1: Non-text Content
- Some form controls do not have an accessible name. This does not meet WCAG 2.1 success criterion 1.1.1.
Success Criterion 1.3.1: Info and Relationships
- Some inputs have an empty accessible name given by an empty associated label. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some table headers contain no text. This does not meet WCAG 2.1 success criterion 1.3.1.
- Some form controls are not associated with a text label, resulting in an empty accessible name; the form control purpose cannot by conveyed by assistive technologies. This does not meet WCAG 2.1 success criterion 1.3.1.
Success Criterion 1.4.3: Contrast (Minimum)
- Some elements do not have a specified foreground colour. This does not meet WCAG 2.1 success criterion 1.4.3.
Success Criterion 4.1.1: Parsing
- Some id attributes are used improperly for more than one entity. This does not meet WCAG 2.1 success criterion 4.1.1.
Success Criterion 4.1.2: Name, Role, Value
- In some instances, form control does not have an accessible name and its purpose cannot be conveyed by assistive technologies. This does not meet WCAG 2.1 success criterion 4.1.2.
Online Surveys website (onlinesurveys.jisc.ac.uk)
Success Criterion 2.1.1: Keyboard
- Some links do not operate via keyboard. This does not meet WCAG 2.1 success criterion 2.1.1.
Success Criterion 2.4.1: Bypass Blocks
- In some instances, there are broken links pointing to a section not present in the page. This does not meet WCAG 2.1 success criterion 2.4.1.
*** Note that batch 4.1 and 5.1 failed in AQA, these URLs were not scanned:
| https://onlinesurveys.jisc.ac.uk/multi-line-question/ |
| https://onlinesurveys.jisc.ac.uk/single-line-question/ |
| https://onlinesurveys.jisc.ac.uk/releases/release-1-0-5/ |
| https://onlinesurveys.jisc.ac.uk/releases/release-1-0-4/ |
| https://onlinesurveys.jisc.ac.uk/releases/release-1-0-3/ |
| https://onlinesurveys.jisc.ac.uk/releases/release-1-0-2/ |
| https://onlinesurveys.jisc.ac.uk/releases/release-1-0-1/ |
| https://onlinesurveys.jisc.ac.uk/online-surveys-v3-faq/ |
| https://onlinesurveys.jisc.ac.uk/choice-question/ |
| https://onlinesurveys.jisc.ac.uk/adding-a-note/ |
We will be working to address these non-compliances during 2023.
Content that’s not within scope of the accessibility regulations
Third party content
Customers of the Online Surveys service produce surveys that can include images, custom text, and downloads. These are not owned by Jisc, and each customer is responsible for ensuring they meet accessibility standards where necessary.
Disproportionate burden
We are not claiming that it is a disproportionate burden to fix the issues on this website application.
Each customer is responsible for ensuring the accessibility standards are met for surveys created by them.
How we tested this website.
A sample of pages and functionality for this website application were tested in May 2023 using the automated test tool AQA. Throughout the development of Online Surveys, we’ve also carried out automated testing using SiteImprove and Google Lighthouse, and manual testing with NVDA and Axe Dev Tools.
What we’re doing to improve accessibility
Further accessibility tests will be carried out throughout the upcoming months as we continue with the development of the Online Surveys V3 platform which is replacing the V2 system. These redevelopments aim to correct the compliance issues listed in this statement.
Preparation of this accessibility statement
This statement was prepared in May 2023. This website application was last tested in May 2023, the test was carried out by Jisc. This website application will be next retested before May 2024 and the accessibility statement will be reviewed accordingly.
Content modified from the GOV.UK accessibility statement – used through the Open Government Licence v3.0.