Cookie Policy

About cookies

To help improve Online Surveys we place small files, known as cookies, onto your computer. Some are essential for the site to work properly, others are to improve the experience you have.

Please note, if you have used the site in the past these cookies may still be on your computer – but by disabling them in your settings we will no longer access them.

You can decide to stop this or any site from using any cookies. To learn more about cookies and how to manage them visit KnowCookies.com.

Essential cookies

Cookies are used for authenticating registered users and are strictly necessary for registered users of online surveys.

Cookie Name	Purpose
_Host-next- auth.csrf- token	Used to store session information when registered users log in and to prevent forged form submissions.
__Secure- next- auth.callback- url	Callback URL used when signing in or signing out and prevents bad actors from injecting malicious values that point to other sites.
__Secure- next- auth.session- token	This is a session token which grants you access to Online Surveys and is valid for 8 hours.
__Secure- access-token	This is an access token that expires after 8 hours.

Understanding our users’ needs

We use Hotjar to better understand our users’ needs and optimise the experience of this website. It helps us understand users’ experiences (eg how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc), which enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes:

• • A device’s IP address (processed during your session and stored in a de-identified form)

• • Device screen size

• • Device type (unique device identifiers)

• • Browser information

• • Geographic location (country only)

• • Preferred language used to display our website

Hotjar stores this information on our behalf in a pseudonymised user profile and is contractually forbidden to sell any data collected on our behalf.

The following cookies are set by Hotjar:

Name	Purpose	Expires
_hjDonePolls	This is used to maire sure the same survey does not reappear if you’ve already filled it in.	1 year
_hjMinimizedPolls	This is used when you minimise a survey widget – it makes sure that this stays minimised as you navigate through the website.	1 year
_hjid	Set when a user first lands on a page with the Hotjar script. It’s used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.	1 year
_hjTLDTest	When the Hotjar script executes, it tries to determine the most generic cookie path to use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	when you close your browser
_hjCachedUserAttributes	This stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.	when you close your browser
_hjLocalStorageTest	This is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie and is deleted almost immediately after it is created.	under 100m/s
_hjIncludedInPageviewSample	This is set to let Hotjar know whether that user is included in the data sampling defined by your site’s pageview limit.	30 minutes
_hjViewportId	This stores information about the user viewport such as size and dimensions.	when you close your browser