This page lists issues that are known to our developers. If you’d like to report an issue, please contact help@jisc.ac.uk.
Open issues
None.
Closed issues
ONS-869: Some users with a profile in more than one account cannot access the Analyse page of a survey from the sidebar menu
| Description of issue | If a user is in more than one account, they may find that they are unable to navigate to a survey’s Analyse page via the sidebar menu. |
| Work arounds | These users should be able to access the Analyse page via the Survey actions menu on their Dashboard (the three dots in the survey table). |
| Issue opened | 24 April 2024 |
| Issue closed | 24 April 2024 |
| Status | Resolved |
ONS-869b: Some users are unable to access the permissions page of their survey
| Description of issue | Some users are unable to load the permissions page for their survey. |
| Work arounds | None |
| Issue opened | 24 April 2024 |
| Issue closed | 24 April 2024 |
| Status | Resolved |
ONS-752: Unable to access an individual response via the "View response" link on a free-text answer
| Description of issue | A blank page is returned when a user attempts to access an individual response via the “View response” link next to a free-text answer. |
| Work arounds | Individual responses can still be accessed via the Browse responses tab and can also be analysed via a csv export. |
| Issue opened | 29 February 2024 |
| Issue closed | 29 February 2024 |
| Status | Resolved |
ONS-670: Some respondents encounter a client-side exception
| Description of issue | A respondent may see survey text greyed out and will not be able to answer the survey. An error on the page reads “Application error: a client-side exception has occurred.” |
| Cause | Initial investigation suggests that respondents with specific installed browser extensions are seeing this error. Particularly, coupon applications such as Honey, Klarna and Rakuten. |
| Issue opened | 19 December 2023 |
| Issue closed | 4 January 2024 |
| Status | Resolved |
ONS-672: Error on submission if answers are submitted on hidden pages
| Description of issue | A respondent will receive a 442 error upon submission of the survey if they have answered a question on a hidden page. This occurs if a respondent answers a question on a page that is only displayed based on logic, but then goes back to the question that determines the logic and changes their answer so the page is then hidden. |
| Cause | Application validation upon response submission does not expect a question on a hidden page to have been answered. |
| Issue opened | 20 December 2023 |
| Issue closed | 21 December 2023 |
| Status | Resolved |