Statement, 9 May 2025
This accessibility statement applies to content published on app.onlinesurveys.jisc.ac.uk and onlinesurveys.jisc.ac.uk, otherwise known as Online Surveys.
This website application is run by Jisc. We want as many people as possible to be able to use this website application. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website application using just a keyboard
- navigate most of the website application using speech recognition software
- listen to most of the website application using a screen reader
- interact with the site as we have selected colours, contrast profiles and fonts with accessibility in mind
- understand the website application text as we have tried to present it as simply as possible.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website application?
We know some parts of this website application are not fully accessible:
- some areas are not fully operable via keyboard
- you cannot modify the line height or spacing of text
- you cannot change colours, contrast levels and fonts
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact help@jisc.ac.uk.
Enforcement procedure
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website's accessibility
Jisc is committed to making this website application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons.
The Online Surveys application, including the survey builder, preview and survey respondent elements (app.onlinesurveys.jisc.ac.uk)
Success Criterion 2.1.1: Keyboard
- Calendar dialogs: the calendar interface for date & time questions and distribution settings cannot be dismissed using a keyboard. This means users who rely on keyboard navigation cannot close the dialog without a pointer device. This does not meet WCAG 2.2 success criterion 2.1.1.
- Colour picker dialogs: the colour picker interface for survey theme colours and text colours cannot be dismissed using a keyboard. This means users who rely on keyboard navigation cannot close the dialog without a pointer device. This does not meet WCAG 2.2 success criterion 2.1.1.
Content that’s not within scope of the accessibility regulations
Third party content
Customers of the Online Surveys service produce surveys that can include images, custom text, and downloads. These are not owned by Jisc, and each customer is responsible for ensuring they meet accessibility standards where necessary.
Disproportionate burden
We are not claiming that it is a disproportionate burden to fix the issues on this website application.
Each customer is responsible for ensuring the accessibility standards are met for surveys created by them.
How we tested this website
We test the accessibility of our site using a combination of automated tools and manual checks. This includes:
- UsableNet AQA to review key user journeys and identify potential accessibility issues.
- axe DevTools to scan individual pages for common technical issues such as contrast errors or missing labels.
- Manual keyboard testing to ensure all content and functionality can be accessed without a mouse.
- Screen reader testing using Operating System-native readers to check that content is announced correctly and navigation is logical for users relying on assistive technology.
What we're doing to improve accessibility
Our roadmap includes the commission of work to improve accessibility on this website to address the non-compliance with accessibility regulations as outlined above.
Preparation of this accessibility statement
This statement was prepared in May 2025. This website application was last tested in April 2025, the test was carried out by Jisc. This website application will be next retested before May 2026 and the accessibility statement will be reviewed and updated accordingly.
Content modified from the GOV.UK accessibility statement – used through the Open Government Licence v3.0.