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You should check with your administrator that you have an active user account. You will likely not have a user account as a default just because your organisation has a subscription. An admin at your organisation will need to invite you to register. If you are sure that you have an active user account, our Login troubleshooting help page can provide guidance for Login issues.

Your organisation will have a dedicated administrator (or administrators) who are able to invite you to register if it is appropriate. Most organisations will provide access via their IT Helpdesk. Jisc cannot register users on your organisation’s behalf, so you should follow your internal processes for requesting access to software. If the process at your organisation isn’t clear, then we may be able to put you in touch with an administrator if you contact help@jisc.ac.uk.

You can share your survey with existing users in your organisation’s account by using the Permissions area in your survey’s menu. See our Survey permissions help page for guidance.

If you encounter the error, “Error creating permission: Either permission already exists, user does not exist in the account, or you tried to add yourself” when attempting to add a permission, the most likely reason is that the email address you are attempting to add is not used by a user in your account. Permissions can only be granted to existing users of your account. You should check with your colleague that you are using the correct email address or that they have a user account that you can share the survey with.

Yes. However, there are some changes that can cause the deletion of data already collected. Our Editing a launched survey help page details which changes are safe and which changes you should consider carefully.

You can use Logic to create a dependent follow-up question. This will allow you to provide a space for a free text response for your respondents to complete if you set an “Other” option in a Choice question. See our Adding a follow-up / “other” question help page for guidance.

60 days before your subscription is due to expire, an alert will be shown on your Subscriptions page (admin only). Click the Renew your subscription button in this alert to view your quote or download it as a PDF. See our Manage your subscription help page for further guidance.

60 days before your subscription is due to expire, an alert will be shown on your Subscriptions page (admins only). Click the Renew your subscription button in this alert to progress with your renewal. See our Manage your subscription help page for further guidance.

Ensure you are running the latest version of iOS. See Apple Support for instructions. If your iPhone is older and can no longer receive iOS updates, please attempt using a different device. See our Supported browsers and operating systems help page for more information.